Job Title: Care Coordinator
Supervisor: Care Director
Hours: Full Time – 40 hours/week
FLSA Status: Hourly, Non-Exempt
The position of Care Coordinator at Pathway Community Church (PCC) plays a vital role in providing oversight for support groups such as Divorce Care, Grief Share, Infertility and Loss, by effectively working with and supporting group facilitators. This individual, in conjunction with the Care team, also oversees all aspects of funeral planning held at PCC. The incumbent will seek to use their personal gifts and skills for the benefit of the church by contributing to the overall effectiveness and efficiency of this ministry.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. This individual must love God and people and have a vital, growing relationship with Jesus Christ. The ideal candidate will possess excellent verbal and communication skills, possess strong organizational abilities and flexibility, as well as have the ability to effectively lead volunteer teams. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
- Recruit, screen, and train new and established support group facilitators
- Collaborate with Care Team to coordinate funeral preparations, working with families, volunteers, and funeral homes
- Provide bereavement followup including the coordination of PCC’s annual memorial service
- Ensure pastoral connection with funeral home and family members for funerals held at locations outside of PCC
- Consistently communicate with support group facilitators to ensure necessary and timely distribution of information
- Collaborate with Care department to provide excellent congregational care (i.e. counseling, community referrals, benevolence needs, food pantry assistance)
- Maintain and update church database records and care log
- Collaborate with Care Team for the processing of benevolence requests
- Provide administrative support as needed by Department Director
- Assist with Staff-on-Call needs
- Collaborate with department Director to track and manage the funeral and support groups annual budgets
This job has supervisory responsibilities of volunteer team members and leaders and may control work methods, tasks, and/or other activities assigned.
To perform the job successfully, an individual should demonstrate the following:
- Job Knowledge – Tasks are outlined by detailed work guidelines, policy, or supervision. Capable of following written and verbal direction from policies, procedures, and management team. Uses rules and procedures as a guide to decision making.
- Use of Technology – Adapts to new technologies; uses technology to increase productivity. Use and proficiency of Microsoft Office, email, and other office PC tools.
- Cooperation – Offers assistance and support to co-workers.
- Teamwork – Contributes to building a positive team spirit.
- Adaptability – Uses policies, procedures, and supervision to prioritize and manage competing demands.
- Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent.
- Dependability – Follows instructions, responds to management direction.
- Initiative – Asks for and offers help; problem-solves when needed.
- Planning/Organizing – Uses time efficiently, seeks guidance when prioritizing.
- Quality – Demonstrates accuracy and thoroughness.
- Quantity – Completes work in timely manner.
Education and/or Experience:
High school diploma or equivalent; preference given to individuals with 2-4 years’ experience, preferably in a care ministry related field.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.